Collateral Operations Support Specialist | Ortigas

Req ID: 5039
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Collateral Operations Support Specialist who will be working with Connext's Client in the United States of America.

What's in it for you?

• 25% Night Differential
• Perfect Attendance Bonus
• Mid-year Bonus!
• Competitive compensation
• Life insurance
• HMO Insurance
• Great company culture

What is the job?

The Collateral Operations Support Specialist provides advanced technical and operational support to clients using financial technology platforms.

Responsibilities:

• Serve as the primary contact for international clients, handling platform inquiries and providing product guidance.
• Prioritize client requests, explain technical concepts clearly, and maintain strong client relationships.
• Troubleshoot and investigate platform issues, identify root causes, and determine appropriate resolutions or escalations.
• Monitor platform performance and track bugs, system issues, and technical concerns through support tools.
• Coordinate with technical teams on issue resolution, testing, and validation of platform enhancements.
• Maintain accurate CRM/ticketing documentation and identify opportunities to improve client support and experience.

Qualifications:

• Minimum of five (5) years of experience in client-facing technical support or a similar role.

• Experience using any CRM or ticketing systems.

• Experience providing technical support and troubleshooting for clients.

• Experience handling phone interactions with clients while maintaining professionalism and positive client relationships.

• Proficiency in providing detailed technical support and troubleshooting various technical challenges.

• Demonstrates strong problem-solving and analytical skills with a systematic approach to investigating issues.