Collecti

Role & responsibilities

• Collect overdue payments from customers through calls and field visits.
• Follow up on delinquent accounts and ensure timely recovery.
• Build and maintain positive customer relationships.
• Negotiate repayment plans as per company guidelines.
• Update collection status and customer interactions in the system.
• Coordinate with branch teams for recovery actions.
• Ensure compliance with company policies and regulatory requirements.
• Achieve collection and recovery targets assigned by the organization.