Collection Admin Support

Key Responsibilities of Collection Associate

· Account Monitoring: Review aging reports and monitor accounts receivable to identify overdue accounts, track payment statuses, and prioritize collection efforts based on delinquency levels.

· Customer Outreach: Initiate outbound calls, send emails, and issue formal collection letters to customers regarding outstanding balances, ensuring all communication remains professional and compliant with regulations.

· Payment Negotiation: Work directly with customers to resolve payment issues, negotiate viable payment plans, and establish settlement agreements that align with company guidelines and the debtor's financial situation.

· Record Maintenance: Accurately document all communication, payment commitments, and account status updates in the collection software or CRM system in real-time.

· Dispute and Reconciliation Resolution: Investigate customer disputes regarding billing inaccuracies or undelivered services, coordinating with the billing or sales departments to resolve issues holding up payment.

· Payment Processing: Assist in processing of payments and ensuring funds are correctly allocated to the appropriate invoices.

· Compliance: Ensure all collection activities strictly adhere to state and federal regulations (such as the Fair Debt Collection Practices Act) and internal company policies.

Pay: Php20,000.00 - Php23,000.00 per month

Work Location: In person