Collection Administrator

Αθήνα

Οικονομικά

Πλήρης απασχόληση

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Job Description

Collection Administrator

15/10/2026

Job Description:

We are currently looking for a Collection Administrator to join the Operations team part of our Fully Integrated Energy UtilityDivision in Athens.

By joining this role, you'll play a crucial role in supporting portfolio evaluations, processing disconnection requests, and handling customer inquiries to ensure efficient collections management and customer satisfaction.

Υour Role Will Encompass:

• Supporting external collaborators with daily payments and settlement updated lists
• Reviewing and approving settlement requests in accordance with company procedures
• Updating information systems, relevant departments, and customers
• Evaluating quality criteria in addition to standard quantity criteria for temporary disconnection of electricity and natural gas supply and cessation of supply
• Processing requests for temporary disconnection and cessation of supply on administrators' electronic platforms
• Implementing after approval of the Collection Supervisor with information system update
• Preparing and sending information letters to clients
• Preparation of files for legal actions and registration of payment orders in the system
• Handling customer inquiries and concerns related to collections, and interacting with other departments such as Customer Care, Sales, and Shops
• Participating in User Acceptance Tests for system upgrades or new technologies

What You Bring to the Role:

• A high school diploma or equivalent, with coursework in Finance, Business, or a related field being advantageous
• Prior experience in administrative roles, customer service, or collections support
• Proficient in English, both written and verbal
• Computer literacy
• Proficiency in MS Office

Share the same Value Based Behaviors:

• People & Personal growth
• Results orientation & Safety excellence
• Collaboration & Trust
• Empathy & Effective communication
• Flexibility & Adaptability

Your Benefits:

• Competitive remuneration package.
• Ticket Restaurant
• Preferential household electricity plan
• Group Health Insurance program
• Pension Plan

At METLEN, we combine industrial expertise with a global outlook to help shape a more sustainable future. As a FTSE 100 company listed in London, we operate across the Energy and Metals sectors, with activities spanning five continents and more than 40 countries. In 2025, we recorded consolidated revenue of €7.107 billion and EBITDA of €753 million, supported by a workforce of over 9,000 dedicated individuals.

From integrated energy solutions and renewable technologies to green metallurgy, critical metals and advanced manufacturing, our work addresses some of the most significant challenges facing industry today. Our people make this possible through innovation, teamwork and a commitment to safety and continuous improvement. At METLEN, you can contribute to projects with global reach while developing your skills and helping create lasting value.

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We respect your personal data. All personal information in your application and CV will remain strictly confidential.

At Metlen we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.