Collection Agency Coordinator

About the company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Bahrain, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Skyro Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Responsibilities

The Collection Agency Supervisor provides leadership and oversight for collection agency operations, ensuring compliance, efficiency, and high recovery performance. This role combines strategic management with hands-on supervision, including quality control responsibilities, to ensure that collection practices meet both regulatory and organizational standards.

• Agency Oversight

  • Direct and manage day-to-day operations of collection agencies.
  • Develop strategies to maximize recovery rates and minimize delinquency.
  • Ensure compliance with debt collection laws, company policies, and ethical standards.

• Team Leadership

  • Supervise Collection Agencies Supervisors, agents, and Quality Control (QC) specialists.
  • Provide coaching, mentoring, and performance evaluations.
  • Step into supervisory or quality control functions when operational needs require.
  • Promote accountability, transparency, and continuous improvement across teams.

• Quality Assurance

  • Oversee QC specialists to ensure adherence to scripts, compliance protocols, and customer service standards.
  • Conduct audits and reviews of collection activities.
  • Implement corrective measures to address compliance or performance gaps.

• Client & Stakeholder Engagement

  • Act as the primary liaison between agencies and clients.
  • Present performance reports and strategic recommendations to senior management.
  • Negotiate service agreements and resolve escalated disputes.

• Reporting & Analysis

  • Prepare detailed reports on recovery rates, compliance metrics, and operational efficiency.
  • Analyze trends to identify opportunities for process improvement.
  • Recommend technology or process enhancements to improve productivity.

Experience

• 3+ years in collections or accounts receivable.
• 3+ years in a managerial, supervisory, or quality control role within a collection agency.

Skills

• Strong leadership and people management abilities.
• Knowledge of debt collection laws and compliance standards.
• Analytical and data-driven decision-making.
• Excellent communication and negotiation skills.
• Proficiency in collection software and reporting tools.