Collection Agent (BPO)

Key Responsibilities

• Monitor and manage daily collections and repayment activities.

• Track borrowers’ outstanding balances, due dates, and delinquent accounts.

• Monitor collection efficiency, recovery rates, and other key performance indicators (KPIs).

• Investigate and resolve payment discrepancies, posting issues, and customer account concerns.

• Assist in improving collection processes, workflows, and operational controls.

• Ensure compliance with company policies, internal procedures, and applicable lending regulations.

• Handle escalated borrower concerns and coordinate appropriate resolutions with relevant departments.

• Provide operational support for loan processing, account maintenance, and other lending-related activities as needed.

Qualifications

• At least 2–3 years of experience in Operations, Collections, Loan Processing, or Account Management, preferably in a BPO lending or BPO financing company.
• Knowledge of collection processes, loan accounts, delinquency monitoring, and payment reconciliation.
• Experience in preparing operational and collection reports.
• Proficient in Microsoft Excel, including formulas, data tracking, and report preparation.
• Strong analytical and problem-solving skills, with attention to detail.
• Good communication and coordination skills, especially when dealing with collection teams and internal departments.
• Ability to handle multiple accounts, tasks, and deadlines in a fast-paced environment.
• Familiarity with lending systems, CRM, or collection management systems is an advantage.
• Knowledge of basic lending regulations and compliance requirements is preferred.