เจ้าหน้าที่บริหารหนี้ Collection Agent ประจำจังหวัดชัยนาท

Job Application: เจ้าหน้าที่บริหารหนี้ Collection Agent_Fin Tech and Startup Company

Location: Chainat Province/ Bangkok, Thailand

Job Type: Full-time

Key Responsibilities /Job Responsibilities

1. Handle inbound customer inquiries via phone, chat, and messaging platforms in a timely and professional manner.

2. Provide clear information about loan products, application procedures, repayment schedules, and company policies.

3. Assist customers with application issues, account access problems, and payment-related questions.

4. Guide customers through the loan process and ensure a smooth user experience.

5. Accurately record all customer interactions in the CRM system.

6. Coordinate with Risk, Collection, and IT teams to resolve escalated cases.

7. Monitor recurring customer issues and provide feedback for product or process improvement.

8. Ensure all communications comply with company SOP and regulatory requirements.

Job Requirements

1. Bachelor’s degree or above preferred.

2. 1–3 years' experience in customer service, call center, or fintech industry is preferred.

3. Strong communication skills and service-oriented mindset.

4. Good problem-solving ability and patience when handling customer complaints.

5. Basic computer skills and familiarity with CRM systems.

6. Ability to work under KPIs and performance metrics.

7. Thai native speaker; English communication skills are a plus.