Collection Agent

This position best suits a person with strong attention to detail and professional, friendly behavior. Must be organized, energetic, and able to multi-task. Our staffing mission is to hire ideal team players like you and help grow skills that benefit you in your career. Wilber has an exceptional culture and the service we provide for our clients is second to none. No previous insurance knowledge or experience needed- we will train you in everything you need to know!

Wilber is looking for new collectors to join our Great Place to Work Certified office in Newark, Ohio! In addition to being voted for that award multiple years in a row, we have also recently been ranked number 40 for Best Workplaces in Financial Services and Insurance by Fortune Magazine! We are looking for self-driven, trainable, and professional individuals to join our Recovery team! Your main responsibility as a Full-Time collector is to take/place calls, find solutions and recover assets for clients. Our Collectors start with a base pay of $19 an hour ($21 if bilingual in Spanish) along with uncapped commissions and possible bonus incentives. New team members typically earn on average $1,100 in commission each month during their first year, actual commissions may vary per person.

Benefits include:

• Health, Dental, and Vision
• Disability – Short and Long Term
• 25k Life insurance policy
• PTO and paid holidays
• 401k (with Match)
• Uncapped commission
• Established Career Path with an opportunity for base wage increase within the first 6 months of employment
• And many more!

Essential Functions & Responsibilities:

• Make outbound calls to customers/debtors informing of claim filed against them
• Provide clarity on filed claims and answer any inquiries from customers
• Accurately process payments via card and ACH (electronic check payment)
• Accurately notate files of conversations had and payments received
• Negotiate repayment and financial plans to recover assets for clients
• Learn and apply provided materials on company software, applicable laws and statutes, and industry standards to ensure compliance and optimize recovery.
• Ability to ensure physical presence at assigned location

Strong candidates for this role must have a high school diploma or GED and:

• Work well in a fast-paced, professional environment
• Have strong communication skills
• Are well organized and pay good attention to detail
• Ability to deescalate conflict
• Adaptable to change
• Computer proficiency
• Customer service or sales experience

Thank you for the time you have spent learning about what we have to offer. While we hope you consider applying with Wilber, we wish you the best with whichever opportunity you pursue!

Great Place to Work Certification: https://www.greatplacetowork.com/certified-company/7023903
You can learn more about Wilber at https://wilbergroup.cm/about and https://www.facebook.com/WilberGroup/.