Collection Analyst - 5548

About the Opportunity:

A global technology services organization is seeking a Collections Analyst to join its Finance and Accounts Receivable team in Dallas. This role is ideal for a driven accounting or finance professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in building strong customer relationships while improving cash flow performance.

In this role, you will manage a portfolio of business accounts, work directly with customers to resolve outstanding balances, and collaborate with internal teams to ensure timely collections and account accuracy.

You'll have the opportunity to work with a large, complex portfolio while gaining exposure to enterprise-level financial operations and customer account management.

Key Responsibilities:

-- Manage and monitor an assigned portfolio of customer accounts to reduce delinquency and improve collections performance.

-- Conduct collection outreach through phone calls, email correspondence, and customer meetings as needed.

-- Investigate and resolve payment discrepancies, short payments, unapplied cash, and billing disputes.

-- Review customer account activity and reconcile account balances.

-- Partner with internal stakeholders to accelerate payment resolution and improve collection outcomes.

-- Prepare and maintain aging reports, account analysis, and collection status updates.

-- Support customer refund requests, account adjustments, credits, and write-off activities in accordance with company policies.

-- Participate in regular account review meetings with business partners and leadership.

-- Maintain accurate records of collection activities and customer communications.

-- Deliver a high level of customer service while balancing collection objectives and relationship management.

-- Assist with special projects and process improvement initiatives within the Accounts Receivable function.

Qualifications:

-- 2-5 years of business-to-business (B2B) collections experience in a high-volume corporate environment.

-- Experience managing a significant customer portfolio with responsibility for collection performance and account resolution.

Strong understanding of:

-- Accounts Receivable processes

-- Collections procedures

-- Customer account reconciliation

-- Cash application concepts

-- Credit and payment resolution processes

-- Demonstrated ability to work effectively in a deadline-driven environment.

-- Excellent customer service and relationship management skills.

-- Strong verbal and written communication abilities.

-- Proven ability to prioritize multiple tasks and manage competing deadlines.

Technical Skills:

-- Advanced Microsoft Excel skills

-- Microsoft Office Suite

-- Adobe Acrobat

-- Experience with ERP, CRM, or accounting platforms preferred

-- Exposure to Yardi, Salesforce, Oracle, SAP Business One, or similar systems is a plus

Preferred Experience:

-- Commercial real estate, property management, financial services, or large corporate collections environments.

-- Experience supporting enterprise-level customer portfolios.

-- Exposure to financial reporting, aging analysis, and collection performance metrics.

What Will Make You Successful:

-- Strong attention to detail and analytical thinking.

-- Ability to investigate issues, identify root causes, and drive resolutions.

-- Professional persistence and confidence when communicating with customers.

-- Strong organizational skills and follow-through.

-- Ability to balance customer relationships with collection objectives.

-- Self-motivated, proactive, and comfortable working independently.

-- Positive attitude and team-oriented approach.

Why Consider This Opportunity?

-- Join a collaborative finance organization supporting a large and complex customer portfolio.

-- Gain valuable experience in enterprise-level collections and accounts receivable operations.

-- Work alongside experienced accounting and finance professionals.

-- Opportunity to make an immediate impact on cash flow and customer account performance.

If you enjoy account management, collections, customer interaction, and solving complex payment challenges, we'd welcome the opportunity to speak with you about this opportunity.