Collection Analyst

Position Overview:

Responsible for preparing, analyzing, and maintaining MIS reports for the Collections department. Supports field collections teams, tracks portfolio performance, and ensures data accuracy for management decisions.

Role & responsibilities

Reporting & Data Management

• Prepare daily, weekly, and monthly collections MIS reports (DPD, Bucket Movement, Roll Rates, Bounce Analysis, Recovery Performance).

• Maintain portfolio ageing, delinquency trends, and region-wise performance.

• Track NPA movement and write-off portfolios.

• Ensure regular awareness calling is conducted, daily visit reports are maintained, and broker reports are published on a daily basis.

2. System & Process Management

• Coordinate with Branch, IT and Ops teams for data corrections or system enhancements.

3. Performance Tracking

• Monitor collection efficiency, tele-calling productivity, feet-on-street productivity.

• Ensure timely calling and customer follow-up immediately after the bounce to maximize early-stage collections.

• Develop calling strategies, scripts, escalation mechanisms, and follow-up processes for effective customer engagement.

• Track agency allocation, capacity planning, and utilization.

• Evaluate team performance, generate dashboards for management.

4. Compliance & Quality

• Ensure compliance with RBI/HFC regulatory norms for reporting.
• Maintain audit-ready documentation.
• Support internal and external audits (statutory, compliance).

5. Business Support

• Provide insights for portfolio improvement.
• Identify high-risk accounts or geographies.
• Help optimize recovery strategy using data-driven insights.