Collection Assistant

About the role

The Collection Assistant provides administrative and operational support to the Collections Team in managing customer accounts, monitoring outstanding balances, coordinating collection activities, and maintaining accurate records. The role assists Collection Officers and Supervisors in ensuring timely follow-ups and proper documentation of collection activities while maintaining professional and respectful communication with customers.

Responsibilities:

• Contact customers through telephone calls, email, SMS, or other authorized communication channels regarding overdue accounts.
• Provide customers with accurate account and payment information based on company records.
• Record and update customer payment commitments, follow-up activities, and collection results in the company system.
• Maintain accurate and organized collection records, reports, and documentation.
• Prepare daily, weekly, and monthly collection reports as required.
• Assist Collection Officers in tracking promised payments and monitoring payment commitments.
• Coordinate with internal departments regarding account concerns, payment verification, and customer inquiries.
• Escalate disputed accounts, difficult cases, and other concerns to the Collection Supervisor.
• Assist in preparing account statements, demand letters, notices, and other collection-related documents.
• Ensure that all customer information and collection records are handled confidentially.
• Follow company policies, procedures, and applicable laws and regulations governing debt collection and customer communication.
• Perform other administrative and collection-related duties assigned by the supervisor.