Collection Assistant

DUTIES AND RESPONSIBITIES:

• CREDIT AND COLLECTION FUNCTIONS:

  • Send Statement of Account in accordance with agreed SLAs.
  • Make collection calls, provide collection schedules and forecast as needed
  • Monitor agreed accounts receivable to ensure due collections are attended promptly to maintain a clean customer ledger
  • Monitor unsubmitted CWTs as part of customer AR cleansing
  • Provide update on past due accounts that falls under the top 10 OD customers
  • Assist in RECA to AMs subject for approvals based on MOA
  • Participate in meetings and provide necessary updates
  • Customer visits from time to time with respective AMs
  • Review AR balances, follow up collections, and resolve account issues
  • Drive collection follow ups and coordinate payment commitments to support timely account recovery
  • Review AR aging, reconcile balances, and escalate overdue or disputed accounts
  • Prepare collection reports, escalate concerns, and provide administrative support as assigned
  • Reports to the Collections Team Lead and Credit Manager

• CHECK AND DOCUMENT HANDLING:

  • Assist in receiving checks and scanning certificates of withholding Tax (BIR Form 2307) from collectors MCPU, and courier services
  • Perform deposit-related tasks of post-dates checks, including logging receipt, safekeeping, preparing deposit slips, and generating QR codes.
  • Arrange and maintain credit documents in shared folders for proper records management

• RECORDS MANAGEMENT:

  • File and organize the following documents:

    • Scanned BIR form 2307 per uploaded batch to CGS OTC
    • Inventory of used & unused booklets of Provisional Receipts (PR)
    • Blue copies of Provisional receipts and Advance Collection Receipts with payment details or vouchers
    • Assist in the implementation of Record Management through Admin Executive

• OPERATIONAL SUPPORT:

  • Conduct quick errands to collect checks from designated Makati areas as required
  • Assist in printing Advance collection receipts
  • Help in collating and distributing itinerary to the collectors