Collection Associate – B2B Accounts Receivable

Collection Associate – B2B Accounts Receivable

Location: Aura, Taguig City
Work Setup: Onsite
Shift: Night Shift / US Shift
Experience: 2–5 years
Industry: B2B / SaaS / Technology / Shared Services
Employment Type: Full-time

We are looking for a detail-oriented Collection Associate – B2B Accounts Receivable to manage assigned customer accounts, drive timely collections, reduce outstanding receivables, and maintain strong customer relationships.

The successful candidate will have hands-on experience in B2B Collections, Accounts Receivable, or Order-to-Cash (O2C) and be comfortable supporting US-based customers during a night shift.

Key Responsibilities

• Manage assigned B2B customer portfolios and aging buckets to achieve collection targets.
• Conduct collection activities through phone calls and email and follow up on outstanding invoices and payment commitments.
• Monitor accounts receivable aging and proactively pursue overdue balances.
• Manage promise-to-pay (PTP) commitments and ensure timely follow-up.
• Investigate payment delays and coordinate with Billing, Sales, Cash Application, and other internal teams to resolve issues.
• Assist with account reconciliation and payment-related discrepancies.
• Support invoice submission through AP portals, vendor setup requirements, and PO-related issues.
• Maintain accurate collection notes, customer correspondence, account status, and follow-up history.
• Coordinate and assist with dispute resolution and escalate critical accounts according to established governance procedures.
• Meet productivity, quality, collection, and SLA targets.
• Maintain professional customer relationships while ensuring effective collection outcomes.
• Support continuous improvement of collection and AR processes.

Required Qualifications

• Bachelor's degree in Accounting, Finance, Commerce, Business, or a related field.
• 2–5 years of relevant experience in B2B Collections, Accounts Receivable, or Order-to-Cash.
• Strong experience in B2B collections and AR aging management.
• Hands-on experience with account reconciliation, dispute handling, and customer communication.
• Good understanding of dunning processes and promise-to-pay management.
• Experience using ERP systems such as NetSuite, SAP, Oracle, or similar platforms is preferred.
• Strong MS Office skills, particularly Excel.
• Strong analytical and problem-solving abilities with excellent attention to detail.
• Excellent written and verbal English communication skills.
• CEFR C1 English proficiency or equivalent is required.
• Strong negotiation, follow-up, and stakeholder management skills.
• Willingness to work onsite in Aura, Taguig City on a night/US shift.

Job Type: Permanent

Pay: Php35,000.00 per month

Application Question(s):

• What was your last annual salary?
• What is your expected annual salary?
• How many years of B2B Collections experience do you have?
• How many years of Accounts Receivable (AR) experience do you have?
• Do you have hands-on experience with B2B customer collections and aging management?
• Are you willing to work onsite in Aura, Taguig City on a night/US shift?

Work Location: In person