Collection Associate

• Initiate and receive calls with customers whose accounts are overdue by 1 to 5 days, using effective communication techniques to negotiate and arrange suitable payment plans.
• Gather and verify customer information, including contact details, payment history, and outstanding balances, by accessing relevant databases and software systems.
• Assist customers in making payments via various channels i.e., Gcash, Paymaya, Cebuana
• Prepare regular reports summarizing total collection per day (per assigned accounts)
• Responsible for reminding clients of their upcoming due dates to ensure timely payment and prevent delays in the collection process

JOB SPECIFICATIONS

• Graduate of any four-year Business Course
• Must have product and process knowledge
• Possesses excellent communication and listening skills
• With professional attitude and strong work ethics
• Has the ability to build and maintain good relationship with clients
• Computer proficient especially Microsoft Word, PowerPoint and Excel.