Collection Associate

About The Role Location: Ermita, Manila (near SM City Manila)

Role Type: Full-time

Department: Operations - Finance

Reporting to: Team Leader - Collection

Work schedule: 5-day work week (onsite)

As a Collection Associate , you will be responsible for ensuring accurate and efficient processing of incoming payments, timely conversion of customer's delivery receipts, and reconciliation of customer accounts in order to improve the company's cash flow, while maintaining proper documentation and adherence to financial policies and procedures.

Other responsibilities include:

• Ensures accuracy, completeness and timely conversion and transmittal of collection documents to streamline the collection process according to company policies and standards.
• Maintains accurate and up-to-date records required to facilitate/streamline the collection process according to company policies and standards.
• Coordinates with cross-functional teams, such as Sales and Supply Chain Management to address and resolve billing-related concerns.

To succeed and grow in this role, you will be required to meet the following qualifications:

• Bachelor's degree in Financial Management, Business Administration, or any business course
• Fresh graduates are welcome to apply!
• Communication skills to clearly and confidently discuss payment concerns, resolve disputes, and provide account updates to Sales/internal teams, and stakeholders.
• Attention to details to produce and maintain accurate collection records.
• Adaptability to learn and handle a variety of tasks involved in the collection process.

About FELCO At Firefly Electric and Lighting Corporation (FELCO), customer satisfaction is a commitment. Our mission is to elevate everyday experiences by providing accessible quality products and solutions that every Filipino deserves.

We started in 2001, introducing innovative lighting and electrical products to the Philippine market. Over the past two decades, we have worked hard to build expertise and deliver quality products, reliable service, and trustworthy solutions through our brands — Firefly, Royu, ECOLum, and Herks. Today, we continue to fulfill our mission by entering into new categories and brands. We stay fully committed to meeting the evolving needs of our customers and the industry. We also partner with internationally-recognized brands and products such as Chint, ABB and DCK to provide our valued customers with a diverse range of high-quality products.