COLLECTION ASSOCIATE

As a Collection Associate, your primary responsibility is to achieve collection targets by proactively managing customer accounts and ensuring timely payments while complying with company policies, BSP guidelines, and other relevant rules and regulations.

Key Responsibilities

• Proactively contact customers with current and past-due accounts to follow up on payments and discuss appropriate repayment arrangements.

• Utilize calls, email, and SMS to communicate with customers regarding payment reminders, overdue balances, and other collection-related matters.

• Monitor customer accounts and maintain accurate records of collection activities, payment commitments, and account updates.

• Handle customer concerns professionally and provide appropriate assistance regarding their accounts and payment arrangements.

• Perform other related duties and responsibilities as assigned.

Qualifications

• College Graduate or at least 2 years of college education
• Good written and verbal communication skills, with the ability to communicate professionally and confidently with customers
• Strong negotiation and customer service skills, with the ability to handle payment discussions and customer concerns professionally
• Detail-oriented and organized, with the ability to accurately maintain account records and collection updates
• Computer literate, with proficiency in Microsoft Office and/or Google Workspace
• Ability to work under pressure, meet collection targets, and manage multiple accounts effectively
• Willing to learn and adaptable to a fast-paced work environment
• Previous experience in collection, customer service, sales, or financing is an advantage

You can also send your soft copy of your RESUME to email: [email protected]

With the SUBJECT: APPLYING FOR COLLECTION ASSOCIATE - CABANATUAN - LAST NAME