Collection Associate | Davao

About the role

We are looking for detail-oriented and motivated Collection Associate to join our team. The successful candidates will be responsible for monitoring outstanding accounts, following up on overdue payments, resolving billing concerns, and maintaining positive customer relationships while ensuring compliance with company policies and procedures.

Key responsibilities

• Contact customers regarding overdue payments through phone, email, and other communication channels.
• Monitor customer accounts and follow up on outstanding balances.
• Negotiate payment terms and settlement arrangements with customers.
• Maintain accurate and updated collection records and customer account information.
• Prepare payment reminders, invoices, and account statements.
• Coordinate with the Sales Team to address billing concerns, discrepancies, and disputes.
• Prepare reports on outstanding accounts and collection activities.
• Assist in resolving billing discrepancies and customer concerns.
• Ensure compliance with company policies and applicable regulations.
• Maintain professional and positive relationships with customers.

About you

• Graduate of BS Business Administration major in Finance, Accounting, or any related course.
• Preferably with at least 1 year of collections experience.
• Fresh graduates with relevant on-the-job training (OJT) experience are welcome to apply.
• Computer literate, with good knowledge of Microsoft Office applications.
• Familiarity with SAP and Pivot Tables is an advantage.
• Strong communication, negotiation, and problem-solving skills.
• Detail-oriented, organized, and able to manage multiple accounts efficiently.