Collection Associate (Project-based)

Duties and Responsibilities:

• To conduct collections activity on early stage/past due accounts of customers through negotiation by telephone, SMS and email.
• Responsible for building relationships with customers, whose account payments are predue/overdue, assisting them with their situation and solving their problems to reach a positive conclusion.
• Gaining customers' commitment to making payments on their overdue account and enabling them to have their accounts up to date
• Capable of diligently responding to inquiries and other Payment, Billing and Collections concerns

Qualifications:

• At least College Level
• With 1 year experience in Debt Collections from a financial institution or relevant experience in Secured/Unsecured Collections
• Willing to work on a 6-month project-based contract