Collection Centers Supervisor (Field Operations)

Key Responsibilities

1. Team Management & Field Operations

• Roster & Deployment: Create daily and weekly shifts/duty rosters for phlebotomists and collection center staff.
• Performance Monitoring: Track phlebotomist productivity, punctuality, and customer ratings using internal CRM.
• Hiring & Training: Assist in the recruitment of certified phlebotomists and conduct continuous training on venipuncture techniques, soft skills, software and patient handling.

2. Sample Logistics & TAT Management

• Cold Chain Logistics: Ensure that temperature-sensitive clinical specimens are stored and transported under precise cold chain conditions using appropriate logistics kits.
• Escalation Handling: Resolve issues immediately, such as hemolyzed/clotted samples, missing barcodes, or delayed pick-ups.

3. Quality Assurance & Compliance

• NABL: Enforce strict compliance with NABL guidelines at all local collection points.
• Biomedical Waste (BMW) Management: Strictly monitor the segregation and safe disposal of sharps and hazardous bio-waste as per regional Indian government mandates.
• Hygiene Audits: Conduct random, periodic check-ins at centers to review cleanliness, safety protocols, and vaccination updates (e.g., Hepatitis B status) for the field crew.

4. Inventory & Cash Management

• Stock Reconciliation: Monitor the supply levels of consumables (vacutainers, needles, alcohol swabs, PPE) across centers to prevent stock-outs.
• Financial Auditing: Oversee daily cash and digital payment collections at centers, ensuring accurate accounting before reconciliation with the corporate finance team

Pay: ₹20,000.00 - ₹24,000.00 per month

Work Location: In person