Collection Executive

Role & responsibilities :

Key Responsibilities:

• Debt Recovery: Contacting customers with overdue accounts and attempting to collect the outstanding amount or negotiate a payment plan.
• Negotiation: Working with clients to establish payment plans and resolve discrepancies.
• Record Keeping: Maintaining accurate records of collection efforts, outcomes, and all relevant information.
• Reporting: Regularly updating management on the status of collections, outstanding debts, and customer payments.
• Compliance: Ensuring adherence to legal guidelines and company policies throughout the collection process.
• Conflict Resolution: Finding solutions to potential issues between clients and the business.
• Target Achievement: Meeting or exceeding monthly collection targets.
• Customer Service: Providing excellent customer service and maintaining positive relationships.

Preferred candidate profile : from NBFC only