Collection Executive

Job Description Collection Executive / Accounts Receivable Executive

Job Title: Collection Executive / Accounts Receivable Executive
Department: Finance / Accounts Receivable
Location: Mumbai
Experience: 2-7+ years
Employment Type: Full-time

Job Summary

We are looking for a dedicated and results-oriented Collection Executive / Accounts Receivable Executive to manage customer collections, accounts receivable, invoice follow-ups, and payment recovery. The ideal candidate should have strong communication skills, experience in handling corporate and government clients, and the ability to resolve payment and invoice-related issues efficiently.

Key Responsibilities

• Manage accounts receivable and follow up with clients for outstanding payments.
• Coordinate with government, corporate, and other business clients to ensure timely payments.
• Deliver invoices and ensure proper communication of billing details to clients.
• Follow up regularly through phone calls, emails, and in-person meetings for pending payments.
• Conduct field visits to clients when required for payment collection and issue resolution.
• Identify and resolve invoice discrepancies, billing queries, and payment-related issues.
• Maintain accurate records of outstanding invoices, collections, and customer accounts.
• Monitor ageing of receivables and prioritize overdue accounts for follow-up.
• Coordinate with internal accounts, sales, and operations teams to resolve collection issues.
• Prepare and maintain collection reports and provide regular updates to management.
• Build and maintain professional relationships with clients to facilitate timely payments.
• Ensure that collection activities are conducted professionally while maintaining good customer relationships.

Required Skills & Qualifications

• Graduate degree in Commerce, Finance, Business Administration, or a related field preferred.
• 39+ years of experience in collections, accounts receivable, debt recovery, or a similar role.
• Experience dealing with corporate and/or government clients will be an advantage.
• Strong communication and negotiation skills.
• Good follow-up and relationship-management abilities.
• Comfortable with field visits and client meetings.
• Basic understanding of invoicing, accounts receivable, and payment processes.
• Proficiency in Microsoft Excel, Word, Outlook, and other MS Office applications.
• Strong attention to detail and ability to maintain accurate financial records.
• Ability to work independently and meet collection/payment targets.

Key Competencies

• Accounts Receivable Management
• Payment Collection & Recovery
• Client Relationship Management
• Invoice Follow-up
• Outstanding Payment Tracking
• Negotiation & Communication
• Field Collection
• MIS & Reporting
• Problem Solving
• Microsoft Office

Key Performance Indicators (KPIs)

• Timely recovery of outstanding payments.
• Reduction in overdue receivables.
• Collection target achievement.
• Timely invoice follow-up and resolution of discrepancies.
• Accuracy of collection and receivable records.
• Effective client communication and issue resolution.