Collection Executive

We are looking for a Customer support executive to join our team Law marshal The role offers between 9k - 18k and involves managing customer calls, delivering outstanding customer service related to BPO sector. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.
• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
• Log customer interactions and track follow-ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th pass and Experience Range. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a Working Days week during the Shift Type shift.

Pay: ₹9,580.52 - ₹27,469.58 per month

Benefits:

• Work from home

Work Location: Hybrid remote in Indore, Madhya Pradesh (Indore)