Collection Executive

We are looking for a proactive, results-oriented Collection Executive to join our team. In this role, you will play a crucial part in managing loan accounts, minimizing defaults, and optimizing payment recoveries. If you have great communication skills, a knack for negotiation, and thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities

• Customer Outreach & Negotiation: Perform outbound calls and attend to inbound collection inquiries promptly. Negotiate settlement plans professionally while building positive rapport with clients.
• Legal & Strategy Liaison: Collaborate with legal counsel on complex cases and implement strategic action plans to maximize recoveries and minimize collection losses.
• Account Management: Track ongoing loans to minimize defaults and bad debts, ensuring all collection actions strictly align with corporate guidelines and policies.
• Performance Targets: Meet and exceed daily productivity metrics (call attempts, successful contacts, and total amount collected).
• Reporting & Escalation: Accurately record collection outcomes and promptly alert management regarding uncooperative or high-risk accounts.
• Ad-Hoc Tasks: Assist with additional assignments and duties as requested by management.

Requirements & Qualifications

• Education: Diploma holder with relevant experience preferred (Fresh graduates are encouraged to apply!).
• Experience: Prior experience in collections, credit control, or litigation is a major plus.
• Communication: Excellent verbal communication skills paired with a confident, outgoing personality.
• Skills: Strong negotiation tactics, time management, and the ability to perform well under pressure.

Benefits

• Base Salary + Commission
• Comprehensive Health & Medical Insurance
• Annual Leave & Sick Leave
• Training & Career Progression Opportunities
• Supportive and dynamic team culture

Work Location: In person