Collection Executive

Job Description – Tele Collection Executive (DRA Certified)

Roles & Responsibilities

• Handle outbound collection calls for assigned customer accounts.
• Manage Bucket 0, Bucket 1, and Bucket 2 delinquency cases effectively.
• Generate quality Promise to Pay (PTP) commitments from customers.
• Ensure maximum conversion of PTP commitments into successful collections.
• Conduct regular follow-ups with customers to achieve monthly collection targets.
• Negotiate repayment plans while maintaining customer relationships.
• Update customer interactions and collection status accurately in the CRM/system.
• Adhere to all compliance, regulatory, and company collection policies.
• Achieve assigned productivity, quality, and collection KPIs

Mandatory Eligibility

• DRA Certification is mandatory.
• Minimum 6 months of collections experience after obtaining DRA Certification.
• Experience in handling Bucket 0, Bucket 1 & Bucket 2 portfolios.
• Strong experience in:
• PTP Generation
• PTP Conversion
• Customer Follow-ups
• Collections Recovery
• Excellent communication and negotiation skills.
• Ability to work towards collection targets in a fast-paced environment.

Compensation & Benefits

• Salary: Up to ₹22,000 per month
• Attractive Performance Incentives
• Career Growth Opportunities
• Professional Work Environment

Language Requirements (Hiring Requirement)

Language

Headcount

Tamil

5

Telugu

5

Kannada

5

Total

15

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person