Collection Executive

Role & responsibilities

• Review the file, and check the completeness of documents prior to initiating recovery action.
• Conduct a Basic search and trace the debtor company using various tools/websites.
• Contact the Debtor by phone and discuss the matter regarding due payments to clients.
• Speak with the decision maker in the company to settle the matter out of court.
• Sending demand emails to debtors for outstanding payments and regular follow-up.
• Sending update emails to clients on a regular basis.
• All actions performed in any file need to be updated in the internal software system (Collection Tool)
• Coordinate with the legal team to send Demand notices to debtors, as and when required.
• Schedule debtor visits and send visit reports to clients.
• Prepare investigation reports to send to the clients.
• Send daily updates on the development of the cases to the Team Leaders.

Preferred candidate profile

• Any Graduate with 1-3 years of experience in a similar field.
• Intermediate skills using MS Office and database software.
• Demonstrated skill in negotiating and resolving conflicts.
• Ability to speak persuasively and listen critically.
• Good Verbal & written communication skills.
• Ability to multitask and meet tight deadlines.
• Prioritize multiple tasks to ensure the successful completion of each debt collection attempt.