Collection Executive

1.0 ROLES & RESPONSIBILITIES

a) Advising customers on their payment options and suggesting methods of payments.

b) Responsible to identify new information of customer & conclude situation of customer in securing the payment.

c) Educated customer about account status and make them to make payment without failed.

d) Negotiating suitable payments plans and responding to customer queries.

2.0 ACADEMIC QUALIFICATION

a) Diploma, Bachelor / Professional Degree / Diploma in the field of Banking & Finance, Business Administration, Business Management or any equivalent.

b) Fresh graduates are encouraged to apply.

3.0 EXPERIENCE, KNOWLEDGES AND SKILLS

a) At least 1 year of working experience in debts collection / Credit companies.

b) Communicate effectively with various types of customer in a professional way without personal feelings influencing the process.

c) Possess good interpersonal skills and able to actively interact with all levels of customers

d) Able to perform good collection result

e) Ability to deliver high quality customer service to external and internal customers

f) Proficient in Microsoft Office applications.

g) Positive attitude, self-motivated, ability to work as part of a team and independently

h) Good analytical, problem-solving and communication skills

4.0 KEY PERFORMANCE AREA

a) Achieve target given by Management

Job Type: Full-time

Benefits:

• Friendly & Comfortable office

• Career growth & training

• Bonus & promotion opportunities

• Medical benefits

• Professional development

• Work-life balance