Collection Executive

Roles and Responsibilities

• Manage bad debt collection through effective communication with customers, negotiation, and legal action when necessary.
• Identify potential risks and develop strategies to mitigate them during the recovery process.
• Collaborate with internal teams to resolve customer queries and issues related to loan disbursements.
• Ensure timely resolution of all outstanding collections within the NBFC's policies and procedures.
• Maintain accurate records of all interactions with customers, including phone calls, emails, and meetings.

Desired Candidate Profile

• 1-3 years of experience in bad debt collection or a similar role in an NBFC or banking industry.
• Strong understanding of debt recovery processes, laws, and regulations governing NBFCs.
• Excellent communication skills for effective interaction with customers at various levels (verbal & written).
• Ability to work independently with minimal supervision while maintaining high productivity targets.