Collection Executive

The Collection Executive will be responsible for ensuring timely collection of outstanding and upcoming course fees from students and/or their parents. The role will manage regular follow-ups, payment commitments, overdue accounts, collection records and coordination with centre teams while maintaining professional communication with students and families.

Roles and Responsibilities

       Follow up with students and parents for pending, overdue and upcoming course fee payments.

       Conduct daily follow-ups through phone, WhatsApp, SMS and email as required.

       Record and track Payment Commitments (PTPs), including commitment date and committed amount.

       Follow up immediately on missed or broken payment commitments.

       Monitor student-wise outstanding balances and prioritize accounts based on ageing and amount due.

       Coordinate with Centre, Admission and Accounts teams to resolve fee-related queries and payment discrepancies.

       Maintain accurate records of outstanding amount, collection received, PTP status, reason for non-payment and next follow-up date.

       Update collection status regularly in CRM/ERP/Excel/Google Sheets.

       Prepare and share daily, weekly and monthly collection reports.

       Achieve assigned daily, weekly and monthly collection targets.

       Identify students at risk of becoming long-pending and take proactive recovery action.

       Escalate repeated non-payment, false commitments, unreachable students and disputed dues to the reporting manager.

       Maintain firm, professional and respectful communication during payment follow-ups.

       Ensure collection activity follows company policies, approved processes and communication standards.

Candidate Profile

       Graduate in any discipline preferred.

       1–3 years of experience in collections, fee collection, tele-calling, banking, BPO, education or customer relationship roles preferred.

       Experience in student fee collection or education-sector collections will be an advantage.

       Good communication skills in English and Hindi.

       Strong follow-up, negotiation and objection-handling skills.

       Comfortable making a high volume of calls and maintaining systematic follow-ups.

       Basic to intermediate knowledge of MS Excel / Google Sheets.

       Experience with CRM/ERP systems preferred.

       Target-oriented and comfortable working with collection KPIs.

       Professional interpersonal skills and the ability to remain firm while handling payment-related discussions.

Key Performance Indicators (KPIs)

       Monthly Collection Achievement %

       Overdue Collection %

       PTP Kept %

       Broken PTP %

       Ageing Reduction

       Daily Follow-up Productivity

       Recovery from Long-Pending Accounts

       Accuracy of Collection Data and Reporting

       Student / Parent Contactability

       Resolution of Collection-related Queries

Role Expectations

The role is focused on disciplined fee recovery rather than generic tele-calling. The executive is expected to maintain complete ownership of assigned student accounts, ensure every commitment is tracked to closure, keep collection data current, and coordinate with centre stakeholders where intervention is required.

About Frankfinn

Frankfinn Institute provides professional training in aviation, hospitality, travel and customer service. Its official website lists 70+ centres across India and programmes ranging from 6 to 11 months, including aviation, hospitality and travel-management courses.

Source Note

Institute-specific context in this JD was aligned with information published on Frankfinn's official website, including its course portfolio, programme durations and training-centre network.