Collection Executive

Company – VirtualTeam FinServ Pvt. Ltd.

*Designation – Debt Recovery Assistant*

Process – Debt Recovery & Collection | UAE Banking Process

*Eligibility*

* Good/Average English communication skills

* Comfortable communicating with customers over calls and emails

* Basic computer knowledge

* Candidates with relevant collection/recovery experience will be preferred

*Roles & Responsibilities*

* Contact customers of UAE banks regarding their outstanding dues and pending payments.

* Follow up with customers through calls and emails to discuss payment status.

* Understand customer concerns and assist in resolving payment-related queries.

* Negotiate and coordinate with customers regarding suitable payment arrangements, as per company guidelines.

* Maintain regular follow-ups with customers who have committed to making payments.

* Update customer information, call remarks, payment commitments, and follow-up details accurately in the system.

* Handle customer objections professionally and communicate repayment requirements clearly.

* Coordinate with the internal team regarding customer cases, payment updates, and escalations.

* Ensure timely follow-up on assigned accounts and work towards achieving collection targets.

* Maintain confidentiality and follow company policies and applicable process guidelines.

* Achieve individual and team collection/recovery targets.

*Salary*

*Relationship Executive (Intermediate English): ₹13,000 – ₹21,000/- per month*

*Salary is negotiable for experienced candidates*

*Other Benefits*

* Paid Leaves

* Employee Engagement Activities

* Monday to Friday working

* During the first two weeks, Saturdays are working; thereafter, alternate/other Saturdays as applicable

* Sunday fixed off

* *Attractive Incentives: ₹7,000 – ₹60,000/-*

Pay: ₹15,000.00 - ₹21,000.00 per month

Work Location: In person