Collection Executive

Job Description: Collection Executive – CPaaS / IT

Experience: 2–3 Years
Department: Finance & Accounts
Industry: IT / SaaS / CPaaS
Job Type: Full-time

Job Summary

We are looking for a detail-oriented and result-driven Collection Executive to manage accounts receivable, follow up on outstanding payments, and ensure timely collections from customers. The candidate will work closely with the Sales, Finance, Customer Success, and Account Management teams to resolve billing discrepancies and improve cash flow.

Experience in the IT, SaaS, Telecom, or CPaaS industry will be preferred.

Key Responsibilities

• Manage customer accounts receivable and ensure timely collection of outstanding invoices.
• Follow up with customers for overdue payments through email, phone calls, and other communication channels.
• Track payment due dates, outstanding balances, ageing reports, and collection status.
• Coordinate with customers regarding invoices for CPaaS services such as SMS, WhatsApp Business API, Voice, OTP, and other communication solutions.
• Send payment reminders before and after invoice due dates.
• Coordinate with the Sales and Account Management teams to resolve customer payment delays.
• Investigate and resolve billing discrepancies, invoice disputes, and payment-related queries in coordination with the Finance team.
• Maintain accurate customer payment records and update collection details in the ERP, CRM, or accounting system.
• Prepare daily, weekly, and monthly collection reports, including outstanding balances and overdue ageing.
• Monitor customer credit terms and payment commitments and escalate long-pending or high-risk accounts to the reporting manager.
• Support account reconciliation and follow up on short payments, deductions, and unapplied receipts.
• Ensure compliance with company policies and maintain professional customer relationships.

Required Skills

• Strong communication, negotiation, and follow-up skills.
• Basic understanding of accounts receivable, invoicing, and payment reconciliation.
• Good knowledge of MS Excel, including data filtering, sorting, and basic formulas.
• Familiarity with accounting software, ERP systems, or CRM tools.
• Ability to manage multiple customer accounts and meet collection targets.
• Strong attention to detail and problem-solving abilities.

Pay: ₹20,000.00 - ₹23,000.00 per month

Application Question(s):

• How many years of experience in collections?
• Are you comfortable for Andheri East location?

Work Location: In person