Collection Executive - E-commerce

Job responsibilities :

• Handle inbound and outbound collection calls for overdue accounts.
• Negotiate payment arrangements with customers via calls, email, and SMS.
• Handle customer complaints professionally and escalate issues when necessary.
• Maintain accurate collection records and prepare daily performance reports.
• Ensure all collection activities comply with company policies and regulations.
• Perform other duties assigned by the supervisor.

Job Requirements :

• Bachelor’s Degree in Finance, Accounting, Business Administration, or related field.
• 1–2 years of experience in debt collection or a related field.
• Good command of English and/or the required native language, both written and spoken.
• Experience using an auto-dialer telephone system is required.
• Proficient in Microsoft Office and basic computer applications.
• Good negotiation and communication skills.
• Able to handle pressure and work in a fast-paced environment.
• Self-driven, well-organised, detail-oriented, and proactive.
• High level of integrity and professionalism.

Job Details:

• Working days/hours : Monday - Friday / 9AM-6PM
• Working location : Bangsar South, Kuala Lumpur (accessible by LRT Kerinchi)
• Status : Contract
• Duration : up to 1 year (subject to extension based on performance and approval)
• Salary: up to RM 3000
• Performance Incentive: up to RM 1000 (depending on performance & KPI)
• Industry : E-Commerce

Job Type: Contract
Contract length: 12 months

Pay: RM2,600.00 - RM3,000.00 per month

Work Location: In person