Collection Executive( Mega Drive)

Job Summary

A Collection Executive is responsible for contacting customers to collect outstanding payments, negotiating payment plans, and ensuring timely recovery of dues while maintaining good customer relationships.

Key Responsibilities

• Contact customers via phone, email, or in-person visits to collect overdue payments.
• Follow up on outstanding invoices and loan repayments.
• Negotiate payment plans or settlements with customers.
• Maintain accurate records of collection activities and customer interactions.
• Update customer accounts and report payment status in the system.
• Coordinate with sales, finance, and customer service teams regarding payment issues.
• Ensure compliance with company policies and legal regulations related to debt collection.
• Prepare daily/weekly collection reports for management.

Required Skills

• Strong communication and negotiation skills
• Good persuasion and problem-solving abilities
• Basic computer knowledge (Excel, CRM systems)
• Ability to handle customer objections and difficult conversations
• Time management and target-oriented mindset

Qualifications

• 12th,Bachelors degree .
• 03 years of experience in collections, customer service, or sales.
• Freshers may also be considered in some companies.

Key Performance Indicators (KPIs)

• Collection targets achieved
• Reduction in overdue accounts
• Recovery rate / portfolio performance
• Customer interaction quality

Interested Candidates Please call Mehtab Alam to schedule interviews!!