Collection Executive_S2_Pattambi

. Loan Collection

• Collect EMI payments from customers whose payments are due or overdue.
• Follow up with customers through phone calls, messages, and field visits.
• Meet assigned monthly collection and recovery targets.

2. Customer Follow-up

• Contact customers regarding upcoming and overdue EMIs.
• Understand the reason for delayed payment and encourage timely repayment.
• Negotiate repayment arrangements within company guidelines.

3. Field Visits

• Visit customers homes, workplaces, or business locations when required.
• Verify customer details and assess the reason for non-payment.
• Maintain proper records of field visits and customer interactions.

4. Recovery of Overdue Accounts

• Monitor assigned delinquent accounts.
• Take appropriate follow-up action based on the age and status of the overdue account.
• Escalate difficult or high-risk cases to the Collection Manager.

5. Payment & Documentation

• Ensure collected payments are properly recorded and deposited through approved channels.
• Maintain accurate collection reports and customer records.
• Update the company’s collection system/CRM regularly.

6. Customer Service

• Resolve basic customer queries related to EMIs, outstanding amounts, and payment procedures.
• Maintain professional and respectful communication with customers.
• Explain available repayment options according to company policy