Collection Head

About us:

International fintech company. We are launching our business in South Africa.

Responsibilities:

• Building the foundation: designing and launching all collection processes from scratch, including selecting tools and communication channels.
• Establishing standards: developing internal policies that fully comply with local lending laws and the privacy protection requirements for South African citizens.
• Automation and scaling: implementing technology solutions for data processing and debt management that support rapid portfolio growth.
• Performance management: monitoring key performance indicators (KPIs), optimizing repayment strategies, and directly impacting the company’s profitability.

Requirements:

• A deep understanding of how lending and debt recovery regulations work in South Africa.
• Excellent knowledge of legal standards for handling customers’ personal data and compliance with debt collection ethics.
• Experience building departments or systems in finance/fintech from scratch.
• At least 4 years of experience in a similar position.

What we offer:

• A unique opportunity to become the “architect” of the collection system in an international company.
• Direct impact on business performance and no bureaucracy.

Work Location: In person