Collection Manager

The Collection Manager is responsible for leading and managing the collections team to ensure timely recovery of outstanding accounts while maintaining positive customer relationships. This role oversees collection strategies, monitors performance, ensures compliance with company policies and regulations, and drives continuous improvement in collection efficiency.

Key Duties and Responsibilities

• Develop, implement, and manage effective collection strategies and policies
• Lead, supervise, and motivate the collections team to meet recovery targets
• Monitor daily collection activities and ensure adherence to approved procedures
• Review aging reports and prioritize high-risk and delinquent accounts
• Handle complex, escalated, or high-value collection cases
• Analyze collection performance and prepare regular management reports
• Ensure compliance with legal, regulatory, and ethical collection standards
• Coordinate with legal, finance, sales, and customer service departments as needed
• Train, coach, and evaluate team members to improve productivity and service quality
• Recommend process improvements and tools to enhance collection efficiency
• Maintain accurate records and documentation of collection activities

Preferred Skills and Competencies

• Results-driven with strong attention to detail
• Customer-focused approach with firm but fair decision-making
• Ability to manage multiple priorities and deadlines
• High level of integrity and professionalism

Qualifications

• Bachelor's degree in Finance, Business Administration, Accounting, or related field
• Proven experience in credit and collections, with at least 10 years in a supervisory or managerial role
• Strong knowledge of collection practices, credit policies, and applicable laws
• Excellent leadership, communication, and negotiation skills
• Strong analytical and problem-solving abilities
• Proficient in MS Office and collection or CRM systems
• Ability to work under pressure and meet targets