Collection Manager

COLLECTION MANAGER – JOB DESCRIPTION

Job Title: Collection Manager

Department: Finance / Accounts
Experience: 5–7 Years
Location: Multiple Locations / Branches
Industry: Solar / Electrical / Service Industry

Job Summary

We are looking for an experienced Collection Manager to lead end-to-end collection activities and ensure timely recovery of outstanding receivables across multiple regions and branches. The role involves managing collection targets, customer follow-ups, invoice tracking, escalations, and coordination with Sales, Operations, Accounts, and Logistics teams.

Key Responsibilities

• Drive the end-to-end collections strategy to ensure timely recovery of outstanding receivables and achievement of collection targets across regions.
• Monitor accounts receivable aging on a bucket-wise basis and proactively identify high-risk and overdue accounts.
• Lead customer interactions for payment follow-ups, resolving billing discrepancies and ensuring timely closure of outstanding invoices.
• Develop and implement structured repayment plans based on the customer's financial position and business impact.
• Coordinate with Sales, Operations, Accounts, and Logistics teams to resolve issues affecting invoice processing, delivery confirmation, and payment realization.
• Oversee the complete invoice lifecycle, including invoice validation against POs, submission of supporting documents such as DC/POD, and timely customer booking/GRN.
• Continuously follow up on invoice acknowledgement, booking, and payment status to ensure adherence to agreed payment terms.
• Handle escalations related to overdue payments and coordinate with internal stakeholders for timely resolution.
• Conduct customer/client visits wherever required for critical or high-value outstanding payments.
• Maintain accurate collection records, including payment tracking, customer communications, commitments, and settlement details.
• Follow up on pending documents such as DC, FSR, Credit Notes, Buyback Adjustments, and other supporting documents to avoid payment delays.
• Monitor customer-wise and branch-wise outstanding balances and ensure collection targets are consistently achieved.
• Prepare and present MIS reports covering collection performance, outstanding balances, aging analysis, overdue accounts, recovery status, and key risk accounts.
• Identify collection bottlenecks and recommend corrective actions to improve DSO and overall cash flow.
• Handle collections across multiple locations/branches, ensuring consistency in collection processes, reporting, follow-ups, and performance.
• Ensure timely escalation of critical accounts to management and support appropriate recovery actions.

Key Skills & Competencies

• Strong knowledge of Accounts Receivable and Collection Management
• Excellent customer follow-up and negotiation skills
• Strong communication and interpersonal skills
• Ability to handle high-value and overdue accounts
• Good understanding of invoice, PO, DC, POD, GRN, FSR, Credit Note and Buyback processes
• Strong analytical and problem-solving abilities
• Proficiency in MS Excel and MIS reporting
• Ability to manage multiple branches/regions and collection teams
• Strong coordination and escalation management skills
• Target-oriented and result-driven approach

Preferred Experience

• 5–8 years of experience in Collections / Accounts Receivable / Credit Control
• Experience managing collections across multiple locations or branches
• Experience in Solar, Electrical, EPC, Service, Manufacturing, or related industries will be an advantage.

Key Performance Indicators (KPIs)

• Monthly collection target achievement
• Reduction in overdue outstanding
• DSO improvement
• Aging bucket reduction
• Timely invoice acknowledgement and booking
• Recovery of high-risk accounts
• Branch/region-wise collection performance
• Accuracy and timeliness of MIS reports

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Work Location: In person