Collection Officer

• Bachelor’s degree in Business Administration, Finance, Accounting, Marketing, or a related field is preferred.
• At least 1 year of experience in collections, accounts receivable, customer service, sales, or a related role is an advantage.
• Experience in installment, financing, lending, retail, or credit collection is highly preferred.
• Strong communication and interpersonal skills, both verbal and written.
• Confident and professional when communicating with customers regarding outstanding payments.
• Must be persistent, results-oriented, and comfortable following up on overdue accounts.
• Strong negotiation and problem-solving skills.
• Able to handle difficult or irate customers professionally and calmly.
• Good attention to detail and ability to maintain accurate collection records.
• Basic knowledge of Microsoft Excel/Google Sheets and other office applications.
• Able to meet daily and monthly collection targets/KPIs.
• Highly organized and capable of managing multiple customer accounts simultaneously.
• Must be trustworthy and able to handle customer information and payment-related records with confidentiality.
• Willing to work onsite in Parañaque City.
• Fresh graduates with strong communication and customer-handling skills are welcome to apply.

Key Responsibilities

• Monitor assigned customer accounts and identify overdue installment payments.
• Contact customers through calls, messages, and other approved communication channels regarding outstanding balances.
• Provide customers with payment reminders, account information, and available payment options.
• Negotiate and coordinate reasonable payment arrangements when applicable.
• Maintain accurate and updated records of collection activities and customer commitments.
• Follow up consistently on promised payments and overdue accounts.
• Escalate accounts requiring further action in accordance with company collection procedures.
• Prepare collection reports and provide regular updates on collection performance.
• Meet assigned daily, weekly, and monthly collection targets.
• Coordinate with the Customer Service, Sales, and Management teams regarding customer accounts.
• Ensure that all collection activities are conducted professionally, respectfully, and in accordance with company policies.

JobStreet Short Version

Qualifications:

• 1 year of experience in collections, accounts receivable, customer service, sales, or related fields is preferred.
• Experience in installment, financing, lending, retail, or credit collection is an advantage.
• Excellent communication, negotiation, and customer-handling skills.
• Results-oriented and able to meet collection targets and KPIs.
• Persistent, organized, and detail-oriented.
• Able to handle difficult customers professionally.
• Proficient in Microsoft Office/Google Workspace, particularly Excel or Google Sheets.
• Willing to work onsite in Parañaque City.
• Fresh graduates with strong communication and customer service skills are welcome to apply.