Collection Officer

Job Summary :

The Collection Officer is responsible for monitoring, coordinating, and ensuring timely collection of receivables. While sales agents perform frontline collection activities, the Collection Officer safeguards the process by tracking due accounts, enforcing credit terms, performing follow-ups, and ensuring compliance with customer accreditation and company policies.

Duties and Responsibilities

1. Accounts Receivable Monitoring

• Monitor customer balances, aging reports, and overdue accounts
• Identify past-due invoices and potential collection risks
• Maintain updated records of collections, disputes, and payment commitments

2. Collection Coordination

• Coordinate closely with sales agents regarding collection status
• Ensure sales agents follow agreed collection schedules
• Escalate persistent overdue accounts to management

3. Customer Follow-ups

• Conduct structured follow-ups via calls, emails, or letters
• Secure payment commitments and document agreements
• Address customer inquiries related to outstanding balances

4. Credit & Terms Compliance

• Check customer accreditation validity and completeness
• Verify credit limits and payment terms before releases
• Flag accounts exceeding credit limits or violating terms

5. Documentation & Reconciliation

• Validate payments against invoices (SI / DR / CM / OR)
• Coordinate with Sales Admin and AR team for discrepancies
• Assist in account reconciliation when required

6. Risk Control & Prevention

• Detect early warning signs of bad debts
• Recommend credit holds or account restrictions
• Support policy enforcement (e.g., no delivery with overdue balances)

7. Reporting

• Prepare regular AR / Collection status reports
• Highlight overdue accounts and collection bottlenecks
• Provide updates on high-risk customers

Education : Bachelor’s Degree in Accounting, Finance, Business Administration, or related field

Experience : Experience in Accounts Receivable / Collections preferred

Special Skills

• Strong follow-up and communication skills
• Assertive but professional customer handling
• Analytical and detail-oriented
• Good understanding of credit terms and AR processes
• Proficient in Excel