Collection Officer

• Manage and oversee the collection process at microfinance branches.
• Develop and implement strategies to improve collection efficiency and reduce delinquencies.
• Build and maintain relationships with customers and stakeholders to ensure timely payments.
• Conduct field visits to monitor and follow up on outstanding accounts.
• Analyze data and reports to identify trends and areas for improvement in the collection process.
• Collaborate with internal teams to resolve customer complaints and issues related to collections.

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