COLLECTION OFFICER (FIELD VISIT)

Job Responsibilities

• Manage a portfolio of non-performing loan (NPL) accounts to achieve recovery targets and KPIs.
• Contact delinquent customers via calls, emails, letters, and site visits to negotiate repayment or settlement plans.
• Assess customers’ financial situations and propose suitable repayment or restructuring solutions.
• Monitor overdue accounts and ensure timely and effective collection actions.
• Maintain accurate records of collection activities and update account status in the system.
• Prepare regular reports on collection performance and delinquency trends.
• Ensure all collection activities comply with company policies and regulatory requirements.
• Liaise with internal teams and external parties for escalations, legal actions, or recovery processes.
• Handle customer inquiries and disputes professionally while maintaining a firm approach.
• Perform any other duties as assigned by management.

Job Requirements

• Diploma or Degree in Finance, Business Administration, Accounting, or related field.
• Minimum 1–3 years of experience in collections, debt recovery, or credit control (experience inNPL is an added advantage).
• Strong negotiation, communication, and interpersonal skills.
• Ability to handle difficult conversations and manage challenging customers professionally.
• Result-oriented with strong follow-up and problem-solving skills.
• Good analytical skills to assess customers’ repayment capabilities.
• Familiarity with relevant laws and regulations related to debt collection is an advantage.
• Proficient in Microsoft Office applications (Excel, Word, etc.).
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of integrity, discipline, and confidentiality.
• Willing to travel for field visits if required.

LOCATION WORK : LKS CREDIT SDN BHD (STUTONG)

Pay: RM1,900.00 - RM2,500.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Maternity leave

Work Location: In person