Collection Operation Executive

About the role

Note: Please note that this is a contract position.

This role supports collection and recovery operations for Hire Purchase (HP) accounts, including R&R processing, litigation and repossession administration, MIS reporting, portfolio analysis and general collection administration. The role also supports other retail products including PL, BNPL and Receivable Purchase. Customer calling is required as a backup support to the collection team when needed.

Key responsibilities

• Perform day-to-day administration of delinquent accounts, including account status, payment and recovery updates
• Ensure collection records, documentation and system information are accurate and up to date
• Process Repayment & Rescheduling (R&R) requests and supporting documents
• Coordinate approvals and execution of approved R&R arrangements
• Support recovery and litigation activities in accordance with the Hire Purchase Act and internal procedures
• Coordinate LOD, Fourth Schedule, Final Reminder, Repossession Order, Fifth Schedule and Auction Notice processes
• Liaise with panel lawyers, repossession agents and relevant stakeholders
• Prepare periodic collection, delinquency, recovery, R&R, litigation and repossession MIS reports
• Analyse portfolio trends, delinquency movement, recovery performance and key collection indicators
• Ensure activities comply with BNM requirements, the Hire Purchase Act, internal policies and SOPs