Collection Representative

Key Responsibilities

Collections & Recovery

• Conduct collection calls and correspondence to recover outstanding payments.
• Follow up with customers on overdue accounts and payment commitments.
• Negotiate repayment arrangements and settlements where appropriate.
• Issue payment reminders, collection notices, and recovery letters in accordance with company policy.
• Escalate delinquent accounts and initiate recovery actions when required.

Customer Service & Account Resolution

• Provide professional and courteous customer service regarding collection-related matters.
• Investigate and resolve customer disputes, account discrepancies, and short payments.
• Respond to customer queries related to invoices, statements of account, and payment methods.
• Coordinate with internal and external stakeholders to resolve account issues efficiently.

Reporting & Administration

• Maintain accurate records of collection activities and customer interactions.
• Prepare weekly and monthly collection status reports.
• Monitor collection performance and highlight risks or overdue accounts.
• Ensure all documentation is updated and properly filed.

Compliance & Process Management

• Adhere to company policies, procedures, and regulatory requirements.
• Support the implementation and continuous improvement of collection processes.
• Maintain confidentiality and professionalism when handling customer information.

Qualifications

• Bachelor's Degree or Diploma in Finance, Accounting, Business Administration, or a related field.
• 2 to 3 years of experience in collections.

Skills & Competencies

• Excellent customer service skills.
• Strong communication and negotiation abilities.
• Good interpersonal and relationship-building skills.
• Strong organisational and time-management skills.
• Attention to detail and accuracy.
• Knowledge of accounting principles and receivables processes.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to work independently and manage multiple priorities.

Behavioural Competencies

• Customer Focus
• Results Orientation
• Business Awareness
• Problem Solving
• Teamwork & Collaboration
• Adaptability & Flexibility
• Sense of Urgency
• Relationship Building

Pay: AED5,000.00 - AED6,000.00 per month

Work Location: In person