Collection Specialist - 31 DPD

We are looking for a competent Collection Specialist who will handle delinquent accounts, past due accounts of 31days (DPD) and UP, to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments.

Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

KEY RESPONSIBILITIES

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

JOB DUTIES:
▪ Perform collections callouts and messaging according to the collections workflow using the Collection System (dialer/manual). Ensure to adhere to current Hard Collection Strategy.

▪ Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system (BPM/Creatio)

▪ Responsible for building relationships with customers, whose account payments are overdue, assisting them with their situation and solving their problems to reach a positive conclusion.

▪ Monitor and reach the daily plan and monthly KPIs (Repayment and QA Score)

▪ Escalate qualifying cases to their Team Leader for resolution (special cases, calls unable to be handled in a certain concerns)

▪ Able to do multitask, learn and adapt specific updates immediately

▪ Tracks individual performance and able to identify personal performance gap

If you would like to be part of a highly professional and powerful company, join us!
THIS IS AN ON-SITE / FULL TIME JOB