Collection Specialist

About the role

Own the receivables for a portfolio of GCC enterprise clients from our India COE. You'll chase, reconcile, and close outstanding invoices across Saudi, UAE and the wider Gulf working the accounts end to end rather than just sending reminders. Success is measured in cash collected and DSO reduced, not calls made.

What you'll do

• Own a defined portfolio of GCC customer accounts and drive collection of outstanding receivables to target
• Run a structured follow-up cadence — email, call, and customer portal — escalating through the agreed matrix when accounts age
• Ensure every invoice is submitted correctly and acknowledged; chase submission confirmations and record them. Where a confirmation comes through any channel other than email, capture it in a documented MOM
• Reconcile Statements of Account, resolve short payments, deductions and disputes with the customer and internal teams
• Maintain accurate aging reports; flag at-risk accounts early to Sales, Operations and Finance
• Coordinate with Sales and Ops to unblock commercial or documentation issues holding up payment
• Escalate ageing and disputed accounts to senior management per the escalation policy, with a clear paper trail
• Publish weekly and monthly collection reports — collected vs target, aging movement, DSO, top overdue accounts
• Keep customer master data, contacts, credit terms and payment records current in the ERP

What you need

• 4 to 8 years in B2B collections, accounts receivable or order-to-cash. Experience with GCC or international clients strongly preferred
• Strong spoken and written English — this role runs on clear, professional written communication with enterprise customers
• Working knowledge of AR processes: invoice-to-cash, aging buckets, SOA reconciliation, dispute and deduction handling
• Advanced Excel (pivots, lookups); comfortable with an ERP — Oracle, SAP, NetSuite or similar
• Persistent and diplomatic in equal measure — able to keep pressure on a payment without damaging the client relationship
• Organised enough to manage 50+ live accounts without anything slipping
• Willing to work aligned to the GCC working week and hours

Good to have

• Logistics, freight, transportation or supply-chain background
• Arabic language ability
• Experience with customer supplier portals used by GCC enterprises
• Exposure to credit assessment or credit-limit management