Collection Specialist

Job Summary

The Collection Specialist is responsible for monitoring outstanding accounts, following up on payments, coordinating with clients regarding account concerns, and maintaining accurate collection records to support timely collections and healthy cash flow.

Duties and Responsibilities

A. Collection Management

• Monitor outstanding accounts and ensure timely collection of receivables.
• Conduct regular follow-ups with clients regarding overdue balances and pending payments.
• Contact clients through phone, email, or other appropriate channels regarding payment schedules and outstanding balances.
• Verify and update payment and collection records.
• Monitor collection targets and follow up on accounts requiring immediate attention.

B. Account Reconciliation

• Review customer accounts and reconcile outstanding balances.
• Check payments against invoices and identify discrepancies.
• Coordinate with Accounting and Finance regarding payment postings and account adjustments.
• Maintain accurate and updated accounts receivable records.

C. Client Coordination

• Communicate professionally with clients regarding collection concerns and payment requirements.
• Provide account statements and other collection-related documents when necessary.
• Address client concerns and coordinate with the appropriate department for resolution.
• Maintain positive client relationships while ensuring timely payment.

D. Reporting & Documentation

• Prepare collection reports, aging reports, and payment monitoring updates.
• Maintain complete and organized collection records and supporting documents.
• Provide regular updates on outstanding accounts, collection status, and collection issues to management.
• Assist in monitoring and improving collection processes and procedures.
• And any duties that may be assigned from time to time.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Experience in collections, accounts receivable, billing, or finance is an advantage.
• Basic knowledge of accounting and accounts receivable processes.
• Proficient in Microsoft Office, particularly Excel.
• Strong communication, negotiation, and interpersonal skills.
• Strong follow-up and problem-solving skills.
• Detail-oriented and organized.
• Able to handle difficult conversations professionally.
• Able to work independently and meet collection targets and deadlines.