Collection Specialist

We are looking for a motivated Tele calling Collection Specialist with 1–3 years of experience to support our collection operations across Dayrah (Halan Gam3ya) Branches. The ideal candidate will be responsible for following up with clients on outstanding payments, supporting recovery targets, and ensuring compliance with company policies and regulatory requirements.

What You'll do:

-Carry out daily collection activities and follow up on assigned accounts as instructed by the team lead.

-Contact clients to remind them of outstanding balances, explain repayment options, and encourage timely payments.

-Negotiate basic payment arrangements under supervision when required.

-Record collection activities and update client information accurately in the system.

-Escalate unresolved cases or disputes to senior team members for further handling.

-Support in preparing simple collection reports and tracking account statuses.

-Coordinate with finance, customer service, and branch teams to ensure smooth processes.

-Follow all company policies and regulatory guidelines set by CBE.

Skills and requirements

-Experience 1–3 years in collections, credit control, or a related customer-facing role.

-Bachelor’s degree in business, finance, or a related field (preferred).

-Strong communication and interpersonal skills.

-Basic negotiation abilities.

-Attention to detail and ability to maintain accurate records.

-Familiarity with Microsoft Office (Excel, Word, Outlook).

-Eagerness to learn and develop within the collections field