Collection Specialist

Position: Collection Specialist
Industry: Lending / Financial Services

We are looking for a responsible, motivated, and customer-oriented Collection Specialist to join our lending company. The successful candidate will be responsible for communicating with customers regarding their outstanding loan balances and assisting them in making timely payments while maintaining professional and respectful customer relationships.

Key Responsibilities

• Contact customers through phone calls, SMS, chat, or other communication channels regarding overdue or upcoming loan payments.
• Remind customers of their payment due dates, outstanding balances, and payment options.
• Handle customer concerns, questions, and payment-related inquiries professionally.
• Negotiate and coordinate appropriate payment arrangements with customers based on company policies.
• Follow up on promised payments and maintain accurate collection records.
• Monitor assigned accounts and ensure timely follow-up on overdue accounts.
• Maintain confidentiality and protect customers' personal and financial information.
• Escalate difficult or unresolved cases to the appropriate supervisor or department.
• Meet assigned collection targets and performance standards.
• Ensure that all collection activities comply with company policies and applicable laws and regulations.
• Perform other collection-related tasks assigned by the supervisor.

Qualifications

• High school diploma, college level, or college graduate.
• Previous experience in collections, customer service, BPO, sales, or lending/financial services is an advantage.
• Good communication and negotiation skills.
• Responsible, patient, and confident when dealing with customers.
• Goal-oriented and able to work under pressure.
• Willing to learn company policies, systems, and collection procedures.
• Basic computer skills and familiarity with messaging or customer management systems.
• Fresh graduates and applicants without collection experience are welcome to apply, provided they are willing to learn.

What We Offer

• Competitive salary and incentives
• Training and learning opportunities
• Supportive working environment
• Career growth opportunities
• Performance-based incentives

If you are committed, hardworking, and ready to build your career in the lending and financial services industry, we encourage you to apply and become part of our team!