Collection Specialist

Job Reference: 22476

Join one of Australia’s leading healthcare companies, committed to supporting quality, affordable and accessible healthcare for all Australians.

This is an opportunity to make a tangible impact on both financial performance and customer experience. You'll play an important part in ensuring the sustainability of our services that support millions of Australians every year.

There’s never been a better time to join Healius as we move through an exciting period of transformation, with a continued focus on innovation, excellent customer and patient experiences and being a great place to work.

About Us Healius delivers high-quality diagnostic services through a national network of state-based and specialty brands. Healius operates more than 80 medical laboratories and approximately 2,000 patient collection centres across metropolitan, regional and remote communities throughout Australia, processing approximately one in four Medicare-funded pathology tests in Australia each year.

About The Role As a Collections Specialist, you'll be responsible for managing outstanding accounts, supporting strong cash flow, minimising bad debt and helping resolve billing issues for our customers. Reporting to the Accounts Receivable Collections Lead, you'll work closely with both internal teams and external stakeholders to deliver positive commercial outcomes and support revenue integrity.

Key responsibilities:

• Manage a portfolio of commercial accounts and follow up outstanding debts
• Resolve account enquiries, disputes and billing issues
• Reconcile accounts and support the resolution of unmatched payments
• Partner with internal teams to investigate and resolve complex account matters
• Coordinate collection activities with offshore counterparts
• Monitor aged debt and identify collection risks
• Escalate high-risk accounts and recommend recovery actions where required
• Conduct regular account reviews and build strong stakeholder relationships
• Maintain accurate records, reporting and dispute trackers
• Contribute to process improvement initiatives that strengthen billing and collection outcomes

About You We're ideally seeking someone with previous experience in healthcare billing and collections, however, we also welcome applications from those with relevant Accounts Receivable experience in broader industries. You'll be comfortable handling sensitive and difficult conversations and have experience working collaboratively with a range of stakeholders to achieve shared objectives.

• Experience in Accounts Receivable, Collections or healthcare billing (desirable)
• Strong negotiation and objection-handling skills
• Proficiency in Microsoft Office applications, particularly Excel
• Clear and professional communication and stakeholder engagement skills
• Analytical and problem-solving skills
• High attention to detail and accuracy with a strong customer service focus

Benefits, Perks And Wellbeing At Healius, we offer a range of benefits designed to support your wellbeing, lifestyle and career, including:

• Access to retailer discounts and perks through the Flare Benefits platform
• Health and financial benefits, including access to Fitness Passport, corporate health insurance discounts, banking benefits, novated leasing and salary packaging options
• Free and confidential wellbeing support through our Employee Assistance Program (EAP)
• Discounted childcare and babysitting services via Kiddo
• Access to online learning, courses and development pathways to support your career growth

Our Commitment to Diversity and Inclusion Healius is an equal opportunity employer committed to fair, inclusive and merit-based recruitment practices. We stive to build diverse teams that reflect the communities we serve, valuing people across different life stages, genders, cultural backgrounds, ages and professional experiences. All applicants are assessed equitably based on their ability to meet the requirements of the role.

Healius is part of the Commonwealth Government’s Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter. We encourage applications from veterans and candidates with Australian Defence Force (ADF) experience.

How To Apply Please click the ‘Apply Now’ button to apply via our careers site.

Healius is committed to responding to every applicant, regardless of outcome. Timeframes may vary depending on the role and volume of applications.

To explore more opportunities, visit careers.healius.com.au and follow us on LinkedIn. Keep up to date with future opportunities by joining our talent community.