Collection Supervisor

QUALIFICATIONS

BS Accountancy or any business course, Proficiency in Microsoft Office (Word, Excel,  Powerpoint, Outlook) software, Analytical Skills, Detail-Oriented, Above average written and oral communication skills, Interpersonal Skills, Experience in credit and collections, accounts receivable, or accounting is preferred. Knowledge of basic accounting principles and financial analysis.

KEY JOB RESPONSIBLITIES

1. Accounts Receivable Monitoring

· Monitor customer account balances and aging reports.

· Track due and overdue accounts.

· Ensure accurate recording of customer payments and credits.

· Reconcile customer accounts and resolve discrepancies.

2. Collection Activities

· Contact customers through phone calls, emails, or letters regarding overdue payments.

· Follow up on outstanding accounts according to company policies.

· Negotiate payment arrangements and schedules when necessary.

· Maintain professional relationships with customers during collection efforts.

3. Payment Processing

· Record and post customer payments accurately.

· Coordinate with the collectors on payment schedules and customers’ concerns.

· Coordinate with the revenue accounting  regarding payment applications.

· Verify deductions, claims, and short payments.

4. Dispute Resolution

· investigate billing disputes and customer concerns.

· Coordinate with sales, accounting, and customer service departments to resolve issues.

Ensure prompt settlement of disputed invoices.

5. Reporting and Documentation

· Prepare collection reports and aging schedules.

· Generate statements of accounts for customers.

· Maintain records of collection efforts and customer communications.

· Provide management with updates on collection status and delinquent accounts.