Collection Telecaller

Key Responsibilities

• Customer Contact: Make daily outbound calls to customers regarding overdue bills or loan payments.
• Payment Resolution: Inform customers about their outstanding balances, explain payment terms, and encourage timely repayment.
• Negotiation: Understand the customer's financial situation and negotiate realistic payment plans or settlements when necessary.
• Record Keeping: Accurately update customer details, call logs, and payment commitments in the company database.
• Follow-ups: Keep track of promised payment dates and follow up with customers if the payment is not received.
• Compliance: Maintain professional phone etiquette and follow all legal and company guidelines for collections.